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RE: INTERNATIONAL SHIPPING: EFFECTIVE MONDAY, MAY 18, 2020:

We are suspending international shipping starting immediately. That does not mean that we will never send out of the country again -- for now, we are not going to ship anything out of the US. If you have already placed an order to be shipped out of the US (this includes Mexico and Canada) that has not shipped yet, we will e-mail you before we ship and ask you if you want it held, refunded, or shipped with the understanding that it may take a significant amount of time to get to you. But going forward, you will be unable to pay for an order that is being delivered outside of the US.

We have had numerous customers report mail being hung up in transit, sometimes in the US, sometimes between the US and their home country. While we do sometimes see delays of a few weeks with international mail, the number of delayed shipments has increased dramatically (just outside the US), and I have customers who are nervous they will never get their packages.

We never deny someone their supplies or a refund when a package goes missing -- we eat the cost of a refund or sending a double shipment, and that's just the price of doing online mail order these days.

If you currently are waiting for a package that has been shipped from us to outside of the US, we cannot tell you anything other than what the tracking number says. We cannot check on one package out of tens of thousands at the sorting facilities -- the only information that is available is the tracking info. If any of these international packages bounce back to us (and sometimes they do), we will e-mail you and ask if you want a refund or want us to re-ship when the whole COVID situation improves.

We are sorry that this may disappoint some of you overseas folks -- we love sending you fun supplies. But it's just too risky to send these packages, especially now that we're sending a trend that the packages aren't getting to where they need to go. 

We hope you understand, and also hope you have some fun projects you can work on in the meantime. Thanks, and happy stitching!

Theresa

I don't carry anything I don't like -- truly! There are so many great designs, old and new, so many samplers to stitch, so many fabrics to fondle, and lots of great fibers, books, tools, trims, and more.... watch for more expansion of products  -- to not only include what's good in needlework, but what's good in .... well, being good!

You're going to love my flat shipping fees -- $3 in the U.S. Really! The more you buy, the better that deal gets, so get a clickin'.

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COPYRIGHT 2018-2020 THERESA VENETTE, THE KITTENSTITCHER