COPYRIGHT 2018-2019 THERESA VENETTE, THE KITTENSTITCHER

FAQ and blah, blah, blah

Hey guys -- here is information on how things run here at Kitten Stitcher/Shakespeare's Peddler. But always, always, ALWAYS let me know if you have questions, comments, compliments, concerns, or deep thoughts.

1:ORDERS

For Shakespeare's Peddler and Kitten Stitcher designs, you are purchasing right from the source...me! But, I am adding other products I find interesting and fun. Things may be limited, or they may not be. If it's on the site, it's in stock. I am not listing items that I will have to order. So, it's possible I may have ten of something, and then I either won't get it in again or CAN'T get it in again. 

On my site, you will find purchasable PDF's of some of my designs. The means, you pay a fee, receive an e-mail and easily download the charts to your computer, laptop or other electronic device. Then, you will be able to print copies for your use only. I hope this makes it easy for middle-of-the-night purchasers who want to start a project right away .. and for those of you overseas who hate to give your left eyeball for shipping charges.

2:SHIPPING

Yes, shipping is really a flat rate. Three bucks in the United States. Shipping abroad has flat rates, depending on your country. I have had to increase those rates as of 1/9/2019, because I'm losing money on some of these international orders. If you don't see your country listed, contact me, and I'll make you a custom listing with the shipping to where you are. Everything goes out through the US Postal Service. I like that they'll forward your mail to you, if you forget to update your address with me. I also like that they deliver on Saturdays. I do shipping using PayPal, so, if you're wondering where your package is, you can go to your PayPal account and track it that way. At this time, my web hosting service does not offer shipping directly on my end, but they are working on it.

Did you know that every time you place an order, you get a little gift from me? At this time, I am sending out random skeins of (new) Anchor floss to try. It's one of my favorite fibers, and I hope it's a fun addition to your stash. It's my little way of saying, "Thank you," and "I like you," and "Here's some more crap for your stash."

3: RETURNS

See, here's the thing with returns... I sell some products (charts) that you could, hypothetically, order, photocopy, and then ask to return them. If you've received something that is in some way defective, by all means, let me know, and I will see what I can do. If there is some other problem with your order, I want to hear about it. But those of us in the industry typically make a frownie-face at returning patterns and kits, or fabrics that we have cut especially for you. But I'm nice, so, you know, let's be friends.

That's really all I need to say about returns, but I have a little more space to fill. So let me tell you a few things about me: my eyes are green, I'm five-foot-nine, my maiden name was Andreski (which means I make a mean pierogi), and yes, I really do randomly break into song throughout the day.

4: AND...

If you're a shop, yes, you can order wholesale through me. Also, if you'd like me to design something specifically for your retreat or store, let me know. Maybe we can work something out. Hoffman Distributing and Yarn Tree both also sell my designs to shops.

No, you can't come to my house to buy stuff. Let me just pop it in the mail.

Please use the form on my site to contact me, or e-mail me at xspeddler@yahoo.com.

And thanks so much for your support, however you give it. I couldn't do what I do without YOU!